Online Returns

Any unwanted online purchases must be returned at the customer's expense. Online purchases must be returned in their original packaging and condition, and within 7 working days from the date of delivery, along with the original invoice/receipt. Returns must be sent to the following address:

Javelin Retail Ltd
16B Hillside Road 
Bury St Edmunds
Suffolk
IP32 7EA
England

Alternatively, online purchases may be returned by yourself to either our Bury St Edmunds branch (37 Abbeygate Street, Bury St Edmunds, IP33 1LW) or our Sudbury branch (38 Market Hill, Sudbury, CO10 2EN). Items returned to the store must be in their original packaging and condition, and within 7 working days from the date of delivery, along with the original receipt.

Any refunds will be issued once we have received the goods in their original condition and with the original receipt. This refund includes the total cost of goods sent only, NOT the delivery charge.

Until you return items to us you are responsible for their safe keeping. We do not accept liability for returned packages damaged in transit back to us. It is your responsibility to wrap products adequately to prevent damage, and to obtain a proof of postage certificate. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.

Due to reasons of hygiene, we are unable to exchange Jewellery.

Late Returns

Items must be returned within 7 working days from the date of delivery. Returns received outside this timeframe may be accepted at the discretion of Javelin Retail Ltd, and, depending on the circumstances, may not be refunded or only be refunded as a store credit.

Exchanging Items

Javelin Retail Ltd are able to exchange goods for a different size or colour only. We will dispatch your alternative item upon receipt of the returned item. When exchanging items, you will incur a delivery charge for the alternative item to be sent.

Faulty Items

If you think there is a fault with an item you have received, you must contact Customer Support immediately.

Incorrect orders

If you have received an incorrect item in your order, you must contact Customer Support immediately.

Missing Items

With large orders, items may be dispatched separately, and subsequently, arrive separately. Please take note of those items featured in your dispatch confirmation e-mail. However, if something is missing, contact Customer Support immediately.